14 thoughts on “EDIT Emails Are Working Now”

  • Jay

    Does this mean my order from January will be honored?

    Reply
    • TheEditor

      Absolutely. I have somebody contacting you today. There is a stock issue with the Mossy's Jem at the moment, but you should have a nice alternative offered to you when customer service get in touch. Hopefully it will make up a little bit for the delay.

      Reply
  • debra

    i still never got my order neither, and that was placed feb. 18th

    Reply
  • Bodhi

    Hi!

    Sorry for my english...
    I can't received e-mail from you at this date.
    Is it normal?
    I pass an order this morning and i have no received the confirmation. Is it ok?

    Thank you

    Reply
    • TheEditor

      My apologies for the trouble with the emails. The server was down for maintenance for a few days and it lasted much longer than we thought it would. They are up and working now, but there is a huge backlog which the customer service team are doing their best to work through as quickly as possible.

      Reply
  • Matt

    I have been trying to reset my password for the site, so I can have access again. But I am not receiving any e-mails. Are you still having some troubles with the system?

    Reply
  • Jay

    What about your phone number theres alot of reports of issues with it??
    Can you clear that up please.

    Reply
  • Mark

    I´ve tried to recover my password about 20-30times (over the last weeks) now and I´ve still not got an email yet. I can´t seem to get in touch with the tech-staff aswell through email. So whats going on?

    Reply
    • TheEditor

      The emails should be working now, Mark, though there is a huge back log they are catching up on. They should only be behind for another day or so.

      Reply
  • Bodhi

    Hello!
    Thank you for your answer, I was able to re-connect.
    But I shall like knowing:
    I placed an order on Saturday, without becoming identified, and I have no recu an e-mail of confirmation. Has my order was registered?
    Thank you
    Bodhi

    Reply
  • Jay

    Do orders usually come with tracking numbers?
    I ordered in January and finally got a a dispatched email last week but no tracking number and since then no package.

    Reply
    • TheEditor

      Standard mail has no tracking number unfortunately. For tracking you would eed toselect either the Signed-For Registered option or courier mail. Standard international mail can take up to 14 working days.

      Reply
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