March 4, 2010
EDIT Emails Are Working Now
As a lot of you are aware, our email server was down over the weekend and was only back up yesterday. It was due to backing-up and renewing the email system (so the technical people tell me). Please accept the sincere apologies from everyone here for the inconvenience and lack of communication during this time. We are paying for it now as well with a huge influx of emails and the phone ringing off the hook. Everybody’s working their arses off to get caught up and get everybody’s queries and order questions answered as quickly as possible. Please bear with us and we should be on top by the end of this week.
I would like to have had a warning about it posted on the blog and tweeted, but I wasn’t here when it went down and it stayed down a hell of a lot longer than anybody anticipated, so we got caught with our pants round our ankles – a slightly bizarre image which I’m going to leave you all with by way of apology.