Frequently Asked Questions

How do I know if you have received my order?

When you place an order you will receive an e-mail with your order number and your ordered items. If you have any questions, please quote your order number when e-mailing or phoning us. We will send you another e-mail with your tracking reference, once your order has been shipped.


How do I know that you are a legitimate company? Do you have a shop, warehouse or someplace I can visit? has been in this business for over eight years and has excellent working relationships with all of our customers and suppliers.

Our company has been verified by Thawte for our SSL certificate, which involves rigorous checks.

Favorable reviews of both appear in virtually all online shopping watchdog lists.


How do you send out my order?

All orders are sent in discreet packaging. Your order will arrive in a plain, padded envelope or box. There are no labels on the packaging except the delivery address. There is no reference to what is contained within the envelopes or boxes. Inside will be your product and an invoice. We may even throw in a free gift!


I've looked all over the Internet and I just can't believe how cheap you are!

We have been doing this for a very long time and have built up strong relationships that can supply us with quality products. Because we buy all our stock in large quantities, we can offer our customers a great range of products at fantastic prices.


So these photos and information in the shop section... are they EXACTLY what I'm going to receive?

We take all of our product photographs in house, unless a supplier is nice enough to provide us with excellent images. All photos on the site are genuine photographs of products from our inventory. The information about sizes/weights etc. is given to us by our suppliers. Occasionally, a supplier may alter their design ever so slightly. Maybe they'll move or change their logo slightly; maybe they'll slightly alter the color; occasionally they'll change the size by a couple of millimeters. If the design has changed significantly (i.e. the operation of the item is different) then we'll take a new photograph and replace the old one.


What about security when I pay by credit card?

Our security is second to none. When you place an order, your personal information is transferred safely. We use military standard 128-bit Secure Socket Layer technology, as provided by Thawte, one of the world's leading secure certificate organizations. Our payment gateway is provided by Secure Trading. We never even see your card details.


Why did you have to explain that then?

We have had some very pedantic customers who demand money from us over a miniscule change in the product. People like these are the reason that McDonald’s coffee cups say 'Caution - Hot' on them.


Can I have my order shipped to a P.O. box address?

Standard International and Signed-For Registered mail can be delivered to P.O. Boxes, with the latter accepting a signature from a staff member at the P.O. Box depot.

Express Courier companies such as FedEx or UPS will not deliver to P.O. Boxes. FedEx and UPS require a customer signature to release the package. It is possible to arrange with the courier company to have parcels delivered without signatures. However, this needs to be specially arranged and authorized between the customer and the courier company.


Can I order from the country that I am resident in?

Yes, we ship worldwide but we strongly recommend you check your country and state laws. All products sold on the website are legal for sale in the US. We cannot be held responsible for persons who choose to act in conflict with their national laws and we do not encourage anyone to do so. Our system will not allow certain items to be ordered outside the US as they conflict with international laws.


I want to buy large amounts; do I get a discount?

Please e-mail us with your request and we will help you as much as we can.


I've looked all over the Internet and I've actually found a product I bought from you, cheaper elsewhere!!!

Really? WOW!

E-mail us and let us know where. Once we've confirmed the price of the product at the time you ordered it from us, we'll refund you the difference.


Once I have ordered, how long will it take for my order to arrive?

If you pay by credit card we will endeavor to send out your order the same day.

You will receive an e-mail when your order is shipped, with a tracking reference if the shipping method you have chosen allows for it. You can use this reference to track the progress of your parcel with your chosen courier company.

Please note that packages can take longer to arrive overseas. We are at the mercy of the postal services, and they can be less than reliable!

Note also that some items in your order may be temporarily out of stock. We will do our very best to ship restocked items as soon as possible.

In addition to this, you should note that sometimes items in your order may be out of stock. We will do our very best to ship your order as soon as possible.