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Returns Policy

Problem with your order? No worries—we're here to help! If you are not 100% satisfied with your purchase for any reason call us toll free at (844) 435-5212 or email us at support@everyonedoesit.com.

 

Need to return a product?

14 Day Return Policy

Purchase with confidence! We offer a simple 14 Day Return Policy if there’s a problem with a product in your order. Please note, returns are subject to the following policies:

  • Returns must be initiated within 14 days of when you receive your order.
  • We only accept returns for unused items in original condition. Unfortunately if your item has been used, we cannot accept it as a return.
  • Items must be returned with all original packaging and included accessories (if included).
  • Products being returned must be shipped back to us within 15 days of when you received your order.
  • Products being returned must have a valid return authorization. Please contact support to receive a return authorization before sending your product back to us.
  • We reserve the right to refuse a refund or exchange on a return if it does not meet with our returns policy.
  • All sales on glass products are final; No returns are accepted.

Please note that returns for exchanges and returns for refunds are subject to different policies. The differences between how we treat exchanges and how we treat returns are outlined below.

 

Exchanging your product?

Exchange Policy

If there’s a problem with your order, such as a product being defective or the wrong product being sent to you, you can easily exchange it. Exchanges are subject to our 14 Day Return policy and are accepted in the following circumstances:

  • The product is defective and does not function correctly.
  • The product was damaged when you received it.
  • The wrong product was sent to you.
  • You changed your mind or are not 100% happy with your order.
    • If you are exchanging an item for this reason, it must be returned in unopened and sealed packaging, or as received. You will be responsible for all shipping costs incurred to deliver and return the item, however you will not be charged a restocking fee.

 

Returning your product for a refund?

Refund Policy

In addition to our Exchange Policy, we also offer a 14 Day Refund Policy if you wish to return your order for a refund. Products returned for a refund must meet the criteria of our 14 Day Return Policy, and are also subject to the following policies:

  • We will usually refund you using the same method you used to pay for your order. You may be contacted for further information for some payment methods.
  • The original shipping cost will be deducted from your refund amount.
  • You will be responsible for all shipping fees incurred to deliver and return the item.
  • Your refund will be processed within two business days after we receive your returned item.
  • Items returned for a refund are subject to a restocking fee of up to 20%.

If you’re returning a product because it is defective or the wrong item, please consider exchanging it instead. We are happy to replace your product and strive to ensure you receive exactly what you ordered. If you have any questions, do not hesitate to contact our support team at (844) 435-5212 or email us at support@everyonedoesit.com.

 

Was your item damaged when you received it?

In the highly unusual event that the item you ordered is received damaged, please take and email us a photo of the item, your invoice and the packaging, immediately.

After we have received the photos, we will arrange for a replacement item to be shipped to you.

Please note, that you may be required to send the item back using a return slip provided and paid for by us.

Important: Each item is quality-checked before it leaves our warehouse. Please fully inspect your item before use for any damage in transit, as we are not able to replace or provide a refund for used items.

 

Got a defective item?

If you notice a defect in your item during use, firstly, check the instructions manual for the product, where you can usually find troubleshooting and warranty information.

If you need more help or details on how to replace a defective item, we recommend that you contact the manufacturer directly. You’ll find their information in the warranty manual included with the product.

If the manufacturer does not resolve the problem, contact Everyone Does It Customer Service to find out about receiving a replacement or returning your item for a refund.

 

Did we send you the wrong item?

While we take every care to make sure that you are sent the correct items, occasionally we make a mistake. If we’ve sent you the wrong product, please email us a photo of the incorrect item and the invoice

We will happily replace them with the correct ones at no charge.

Please note, that you may be required to send the item back using a return slip provided and paid for by us.

 

Goods returned without authorization

All orders placed on this website are not eligible to be returned for refund. We will accept returns for replacement or store credit only. If an order is returned without authorization and no RMA code it will be subject to a 20% re-stocking fee and deduction of the original shipping charges.

 

Incorrect Address

Please note that if an incorrect address is entered on your order and as a result our courier is unable to deliver the item the product may be returned to sender. If an order is returned to sender and you would like it to be re-shipped, there will be a $19.95 surcharge for re-delivery which is imposed by DHL / Fedex. If you notice you have entered the wrong address immediately after placing your order - please e-mail us. If it is within 2 hours of placing your order we may be able to change the address to the correct one. If you require a change of address after your order has been shipped there will be a $9.95 charge applied which is imposed by DHL / Fedex. Any shipping costs after the first 30 days is paid by the customer.

 

How long will it take to process my refund?

If you have returned an item to receive a refund it will be processed by Everyone Does It within two business days from the day we receive the return, provided it meets with the terms of our return policy.

  • We will usually refund you using the same method you used to pay for your order. You may be contacted for further information for some payment methods.
  • Item must be returned within 15 days of receipt, in the original condition and packaging.
  • We recommend retaining your certificate of posting, as we cannot be held responsible for packages lost in transit to us.
  • We cannot accept used items under any circumstances
  • We reserve the right to refuse a refund or exchange on a return if it does not meet with our returns policy.
  • Items returned for a refund (or returned as a result of being undeliverable) are subject to a restocking fee of up to 20%, as well as all shipping fees incurred to deliver and return the item.
  • Your statutory rights are not affected.